Help & support

On your phone, use the Loadia app. The web app is designed for a computer. Find download links on the homepage; web access appears there when available.

In the mobile app, tap + and search for your game. In the web app, search for a game, open its page and choose Log game. Add a rating, review or status, then save your changes.

On the sign-in screen, choose Forgot your password? and enter your account’s email address. Check your spam folder and use the code from the most recent email. To confirm a new account, stay on the verification screen and use its resend button. If you’re still stuck, tell us which step failed and what the message says, without sending your password or code.

Check that you’re using the same account on both devices and that each is connected to the internet. Let Loadia finish syncing. If an error remains, keep its message for your report. Before signing out, clearing browser data or reinstalling the app, export your collection from the device where it is complete: some changes may still be saved only on that device.

In Settings, use the export option to download a copy of your data. Account deletion is also available in Settings and requires confirmation. Read the deletion details before continuing.

In Settings → Loadia Plus, use the subscription management link when shown. For a purchase in the mobile app, you can also open subscriptions in your Apple or Google Play account, depending on the store you used. If your subscription isn’t recognised, tell us the store and the Loadia account involved, without sending payment details.